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Terms & Conditions

Company information:

FLIS SPECIAL, d.o.o.

Tržaška ulica 23

3000 Celje

Registration number: 5312345000

Tax number: SI79893597

VAT payer: YES

Business account opened with Nova KBM d.d .: SI56 0400 1004 8362 540

Share capital: EUR 45,280

SKD: 47.910 Retail sale via mail order houses or via Internet

The company is registered with the District Court in Celje.

Phone: +386 70 80 10 20

E-mail: info@posebnijunaki.si


GENERAL TERMS AND CONDITIONS

GENERAL

The general terms and conditions of the website posebnijunaki.si are in accordance with the Consumer Protection Act, based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce. The online store www.posebnijunaki.si is managed by the company FLIS SPECIAL, d.o.o. (hereinafter referred to as the Company).

By registering at www.posebnijunaki.si/customer/account/create/ you become a member of the Posebni Junaki of the online store (owned by FLIS SPECIAL d.o.o.). Registered members as well as guests (hereinafter referred to as customers) who make a quick purchase and do not need to register before making a purchase have the right to purchase in the special store posebnijunaki.si (hereinafter the online store Posebni Junaki).

Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address, and a password. If a user wishes to change their email address or password at any time, they can do so in their user profile.


AVAILABILITY OF INFORMATION

FLIS SPECIAL d.o.o. undertakes to always provide the buyer with the following information:

- company identity (company name and registered office, registration and tax number),

- contact information that enables the user to communicate quickly and efficiently (e-mail, telephone)

- the essential characteristics of the goods or services (including after-sales services and guarantees),

- product availability (any product offered on the website should be available within a reasonable time),

- conditions of delivery of the product (method, place and time of delivery),

- all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,

- method of payment and delivery,

- the time validity of the tender,

- the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,

- an explanation of the complaint procedure, including all details of the contact person or customer service.


PRODUCT OFFER AND PRICES

The price in the Posebni Junaki online store is the same for both registered members and guests of the online store.

All prices are in euros and include VAT, unless otherwise stated.

All prices in the Posebni Junaki online store are product prices and do not include shipping costs.

Due to the nature of business via the World Wide Web, the offer, stocks and prices in the Posebni Junaki online store can change frequently and quickly.

All prices are valid only for electronic ordering of products through the online store Posebni Junaki. Discounts do not add up. Prices are valid at the time of placing the order and do not have a predetermined validity. Despite efforts to ensure the accuracy of price and stock data, the data on these may be inaccurate. In this case, or in case the price of the item changes during the processing of the order, the online store Posebni Junaki will allow the customer to withdraw from the purchase, and at the same time the customer will be offered a solution that will be mutually acceptable.

The purchase contract between the online store Posebni Junaki (hereinafter the provider) and the customer is concluded at the time when the provider confirms the order (customer) and sends it electronically to the customer's email address. From this moment on, all prices and other conditions are binding on both the provider and the buyer.


METHODS OF PAYMENT AND DELIVERY OF PRODUCTS

The Posebni Junaki online store provides the customer with the following methods of payment for the purchase of products:

  • with cash on delivery,
  • with advance transfer of the purchase price to the transaction account of the company according to the offer or proforma invoice;
  • with payment or credit card by Stripe.

Payment with a payment or credit card is only possible if the data in the user profile for the payer are the same as the data in the user profile for the payment or credit card holder.

The delivery time for products in stock is 3 working days for delivery addresses in Slovenia, unless the delivery service determines otherwise. For other products, the delivery time stated next to the product in the Posebni Junaki online store applies or send us an email to info@posebnijunaki.si. Any product from the Posebni Junaki online store that is in stock is available within a reasonable time.

When placing a purchase order, the customer can specify one of the following methods of taking over the products:

  • in person, at the address of the company FLIS SPECIAL d.o.o., Tržaška ulica 23, 3000 Celje; in this case, no postage shall be paid or
  • with the delivery service, in which case postage is paid.


PURCHASE PROCEDURE

Product selection: In the online store Posebni Junaki, select the product and click on the "Add to cart" link. The system notifies us that the product has been successfully added to the cart. If you want to continue shopping, select the "Continue shopping" link to return to the online store. If you want to complete the purchase, select the "Complete purchase" link, which will continue with the purchase process in the shopping cart.

  • Removing and adding a product to the shopping cart: If you want to remove a product from the shopping cart, select the "remove" checkbox in front of the product you want to remove from the shopping cart. If you want to add a specific product to the cart, select the "Continue shopping" link to return to the online store.
  • Shopping cart: In the online store Posebni Junaki, in the upper right corner, there is an icon "Shopping cart", which displays the products that we have added to the shopping cart.
  • To complete the order, the following categories must be completed:
  • Delivery address: enter name, surname, e-mail address, address, place, postal code and tel. number. Information is needed to complete and confirm the order and to deliver the product. Starred fields are required. If you have created a user account and registered, we do not need to fill in the required fields again, as our data is already saved.
  • Delivery cost: you choose between a contractual delivery service with FLIS SPECIAL d.o.o. or personal collection at the company's headquarters in Celje.
  • Method of payment: choose between the following methods of payment - payment by cash on delivery, payment by proforma invoice, payment by credit card.
  • Coupons and gift cards: If you have a valid discount coupon or gift card, enter its code in the appropriate field and select the "Confirm" button.
  • Order overview: the products we have added to the shopping cart are displayed. The review states the price of the product, the cost of postage, the value of VAT and the total price of the order.
  • Completion of the order: Before completing the order, you must review the information provided for delivery, method of payment, and the contents of the shopping cart. Confirm the order by clicking on the "Submit order" button. If the order has been successfully completed, the text '' Your order (No. Xxxx) has been successfully placed will be displayed on the website. Thank you for your purchase! '' The sales contract between the online store Posebni Junaki and the buyer is concluded at the moment when the seller confirms your order. From this moment on, all prices and other conditions are binding on both parties.
  • Issuance of invoice: Online store Posebni Junaki after payment and delivery of ordered products sends the invoice to the customer in PDF format to the customer's e-mail address. The invoice shall state the price and other costs related to the purchase and an explanation of the right to withdraw from the purchase.
  • Purchase notification procedure: After placing the order, the customer receives an e-mail notification that the order has been accepted. Information on the status and content of the order is always available to registered users of the online store. The owner of the online store reserves the right to contact the customer by phone for the purpose of verifying data or ensuring the accuracy of delivery.


BUYER'S RIGHT TO WITHDRAW FROM THE CONTRACT

The buyer has the right to withdraw from the contract within 14 days. In this case, the buyer unambiguously informs the company to his e-mail address info@posebnijunaki.si that he is withdrawing from the contract, without having to state the reason for his decision. The form for withdrawal from the distance contract can be found HERE.

The buyer must no later than 14 days after notification of withdrawal from the order to FLIS SPECIAL d.o.o. return the purchased product to the address: FLIS SPECIAL d.o.o., Tržaška ulica 23, 3000 Celje, Slovenia. The cost of return is borne by the buyer.

The customer returns the product undamaged, unused, in the original packaging and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. The invoice and the number of the transaction account to which he wishes to receive the returned purchase price are attached to the return of the goods. We will refund the purchase price within 14 days of receiving the returned product.

In the event that a promotional discount code or gift card code was used at the time of purchase, the amount of the purchase price paid will be returned to the customer's bank account, and a new promotional discount or gift card code will be provided to the customer.


LIMITATION OF LIABILITY

The online store Posebni Junaki makes every effort to ensure that the information published on our website is up-to-date and correct. In the event that the up-to-dateness of the data cannot be ensured in time, the customer will be notified of the changes, and at the same time he will be able to withdraw from the contract or replace the ordered product.

The photos on the store’s website are symbolic.

From the moment the consignment of the ordered products is delivered to the post office / delivery service, the Posebni Junaki online store is not responsible for cases of physical damage, destruction or loss of the consignment, nor for the absence of content in the mail.

Spikes or if the consignment shows signs of opening. In these cases, the customer must initiate a complaint procedure at the post office or delivery service.


SETTLEMENT OF COMPLAINTS AND DISPUTES

Complaints:

FLIS SPECIAL d.o.o. with the Posebni Junaki online store (hereinafter Posebni Junaki) complies with the provisions of the applicable European consumer protection legislation. The Posebni Junaki make every effort to fulfill their duty to establish an effective grievance redress system.

The complaint is submitted via the e-mail address info@posebnijunaki.si. The appeal procedure is confidential. Posebni Junaki will acknowledge receipt of the complaint within five business days, inform the customer how long it will take to process it, and keep him informed of the progress of the process. Posebni Junaki is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the company does its best to resolve any disputes amicably.

In the case of judicial settlement of disputes, the competent court is the domicile of the buyer.

Out-of-court settlement of consumer disputes:

If the contracting parties agree to resolve out-of-court disputes out of court, they will connect to the online consumer dispute resolution platform (SRPS) in accordance with legal norms. The platform is available to consumers at the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.


SECURITY

The Posebni Junaki online store uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, it uses a 128-bit SSL certificate issued by an authorized organization.

Secure authorizations and credit card transactions are handled by the Posebni Junaki online store. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored.

Posebni Junaki is committed to the permanent protection of all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be passed on to unauthorized persons.

The customer is also responsible for the security of the transaction, by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.


CHANGES TO THE GENERAL TERMS AND CONDITIONS

In the event of changes in the regulations governing the operation of online stores, data protection and other areas related to the operation of the online store Posebni Junaki, and in the event of changes in its own business policy, it reserves the right to change these General Terms and Conditions. Changes to the General Terms and Conditions shall take effect upon publication on the store's website.

The user or. The customer who does not agree with the changes to these General Terms and Conditions must notify the owner of the online store in writing within 8 days of publication of the notice of change and cancel his registration, otherwise after this period he is deemed to agree with the changes.

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